A question ?



How can I get an appraisal for my jewels ?

You can have an appraisal in our shops of Nice (2, rue Longchamp 0600) and Marseille (27, rue Paradis 13001). You can also send us details with this link formulaire de contact

What are the guarantees of the appraisal ?

All our jewels are appraised by our certified gemmologist experts. The jewels are checked and marked with legal hallmarks, to guarantee the metals titration.

Buy a jewel

How to get an other information about my jewel ?

For any other information, do not hesitate to call us, to send a request by fullfilling our application form or to send us an email : support@rivluxe.com

How to choose the right size for a ring ?

You can go in our "guide size" page to download our ringmaster

Quelles sont les conditions d'un achat pendant le Black Friday ?

Les -10% sont non cumulable avec les opréations et les promotions en cours. Ils ne s'appliquent pas au SAV, mises à tailles, transformations et commandes spéciales.


What are the different ways to pay ?

Our accepted payments methods are

• wire transfer

• Shop pay

• American Express, Visa et Credit Card

Can I pay in several times ?

The multiple time payment is allowed with no charge under a price of 3 000€

Delivery & order tracking

What are the shipping policies and deadlines?

After an order confirmation by email, the jewels are insured and send under 48 working hours.

How to follow my order ?

Rigtht after your order shipment, a tracking number will be send at the email adress choose during the order.

Returns & Refunds

Can I cancel my order ?

It is possible to cancel an order (email ou bouton) at the condition that this one was not shipped.

For a retractaction case, you have 14 days from the package's delivery to send it back.

What is the refund process ?

In the case of a cancel order, before shipping, the refund will be done under the bank deadlines.

In a retractation case, you have 14 days from the package's delivery to send it back. The refund will be done once we received the product (and according to its condition).

Have questions about your order, or a general enquiry?

RivLuxe, spécialiste de la joaillerie d’occasion

RivLuxe vous propose un large choix de bijoux d’occasion remis à neuf par nos artisans joaillers français. Vous pouvez y retrouver de nombreuses grandes marques comme CartierBoucheron, ChopardRolex… Peut-importe l’occasion, notre large choix de bijoux d’occasion vous permet de trouver le cadeau parfait pour vous ou vos proches.